Refund policy
Thank you for shopping with Zimple Skin. We strive to provide high-quality products and want you to be satisfied with your purchase. Please review our return policy below.
Returns
We accept returns of unopened and unused products within 10 days of the delivery date.
To be eligible for a return, your item must:
- Be unopened and in its original packaging.
- Be unused and in the same condition that you received it.
- Be returned within 10 days of the delivery date.
Non-Returnable Items
For hygiene and safety reasons, opened, used, or unsealed products cannot be returned or exchanged, unless they arrive damaged, defective, or you receive the wrong item.
Return Process
To request a return, please contact our Customer Service team within 10 days of receiving your order. Please include:
- Your order number
- The reason for your return
- Photos of the product (if it is damaged or incorrect)
Once your return request is approved, we will provide instructions on how to return your item.
Refunds
After your returned item has been received and inspected, we will notify you of the status of your refund. If approved, your refund will be issued to your original payment method. Please allow several business days for the refund to appear, depending on your payment provider.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible. We will work quickly to replace the item or provide an appropriate resolution.
Contact Us
If you have any questions about this Return Policy or need assistance with a return, please contact us:
Email: support@zimpleskin.com
Phone: +34 671973359
Website: www.zimpleskin.com
Instagram: @zimplelabs